Returns & Exchanges

Our return policy

We handle returns case by case, with the goal of making you happy. We stand behind what we sell and we want you to be satisfied with it, so we will always do our best to take care of you — dealing with you fairly and reasonably. Our belief is simple: when we treat customers fairly, they treat us fairly in return. Refunds go back to the payment method used for the purchase.

There is no fixed time limit for a return or an exchange. Please pair the right item with the right label and package. Items sent to us by mistake, with the wrong label, or that do not meet the terms below cannot be returned to you or refunded. From time to time we may not be able to accept a return, and we will explain why if that happens.

Exchanges

For the best chance at the size or colour you want, order the replacement straight away so it is held for you, then send the original back for a full refund. Most of what we carry is one or two pieces deep, so waiting for a return to land first often means the size is gone.

Price adjustments

If something you bought drops in price within 14 days of your order, email us and we refund the difference to your original payment method. One adjustment per item, on the same size and colour you bought.

Refunds, in detail

Refunds are credited to the original payment method through Stripe. If wallet credit or a rewards discount was applied, that portion returns to your wallet and the rest to your card, proportionally. Original shipping charges are not refundable, but the return label is on us. There are no restocking fees, ever.

Condition and exceptions

• Send pieces back in the condition you received them, with tags and original packaging attached. Grails, authenticated pieces and special-occasion items carry a tag saying so — once that tag is removed the piece cannot come back, because the next customer is owed an unworn item.
• Pre-owned watches are final sale to protect authenticity and value. This is stated on the product page before you buy, and it overrides everything above for those pieces.
• Fragrance, cosmetics and intimates can only be returned unopened and sealed.
• Gift cards and Rewards Club credit cannot be returned for cash.
• Orders outside Canada and the US: email us first. We cover the return shipping on faulty or wrongly-described items; on a change of mind you cover the return postage, and any duties already paid are refunded by your customs authority rather than by us.

Bought somewhere else through Price Search?

Our Price Search tool also points to other retailers. A purchase you make at one of those retailers is between you and them, so their return policy applies and we cannot refund it or match a price difference — see our price accuracy policy.

Questions

Email Sales@gdcs.me or call (877) NINTHCLOTH (877) 646-8425. First reply within 1 business day.